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Fundamentals: Cloud-Based

The first of the three fundamentals, is that ICE Health Systems is cloud-based.

Cloud-based means that:

To access your environment, you open Google Chrome and login into your account.​

  • You don't have to install and update a special ICE Health Systems app on your computers and devices.
  • You don't have to be at your practice, you could be at home, on the road, etc.
  • You could be on a desktop computer chair side, a laptop in your office, or a mobile device in a taxi.

There is no server running in your office.​

  • ICE Health Systems manages your server.
  • Hosted through AWS (Amazon Web Services).
  • This includes redundancy, backups, speed, and upgrades.

You can have a primary environment for real work, and a separate training environment.​

  • A training environment is useful for exploring new features or training staff without affecting your primary environment's configuration and data.

Security is considered at every level.​

  • Not "just" some encryption sprinkled around, or having usernames and passwords.
  • Considered in every aspect of the system. Designed from the ground up with security as a core requirement.
    • Want to make sure people can use and enjoy the latest technologies in a secure manner.
  • More than just the system, includes the internal policies and procedures for our daily work.
  • As a company and a system, we've gone through multiple 3rd party audits of our security.
  • 3rd party audits and certifications help reassure you that we follow the certification's recommendations.
    • So you can have peace of mind and focus on enjoying the system.
  • We are currently seeking ISO 27001 certification.
    • It specifies the requirements for establishing, implementing, maintaining and continually improving information security management.

These examples of what a cloud-based system enables can change how you approach your role as an expert or new user.

When you are completing the core activities — learning, brainstorming, and resolving — keep these examples in mind or refer back to this list.

Next, explore the second fundamental concept: updated regularly.