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Access support materials

You can access all of the latest training documentation inside the system under References > ICE Help or from a panel's menu.

Documentation includes feature overviews, step-by-step instructions, videos, quick reference materials, activity modules, and a glossary.

  1. Select Question mark in circle icon. from the top menu
  2. Select ICE Help
    • This takes you to References > ICE Help
  3. From the welcome page, search for a topic or browse the table contents  
  4. Each top-level topic in the table of contents includes an overview page
    • Overview pages provide quick introductions and summaries for each core task, with collections of quick start videos, playlists, and other reference material for the topic.

Access help from a panel

You can also quickly open and review support materials while you're working with panels.

  1. Find a panel you want to learn more about
  2. Select Three line panel menu icon. 
  3. Select Help
    • You can read the and scroll through the article right beside the panel.
    • To open different articles, click links in the article, use the left sidebar Three line panel menu icon. or the search Magnifying glass icon.
    • To read a full sized version of the article with larger images, select Arrow right icon. to open the article in a new browser tab.
    • To close the article, select X

You can also add a Knowledge Base panel to your Dashboard that displays the documentation homepage.

  • You can use the Knowledge Base panel to quickly search for support materials right from your dashboard.
  • To learn more about customizing your dashboard panel view, see Adding panels to a view.

Help language

If your localization language is Spanish, the ICE Help link shows you the Spanish version of the knowledge base.

To change your localization language, go to Provider > Profile > Account > Localization.

To switch between English and Spanish articles, select the current language and choose another one.