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Fundamentals: Updated Regularly

The second of the three fundamentals, is that ICE Health Systems is updated regularly.

Updated regularly means that:

We are constantly improving the system.

  • Updates include new features, improvements to existing features, and bug fixes.
  • In 2019 we released 17 major updates, ~1 every 3 weeks.
  • Iterative development allows us to be responsive, flexible, and always improving.

It's not just a product, but a process.

  • The update process includes receiving feedback, discussing options, planning an approach, and delivering improvements.
  • We always want to receive feedback.
  • We always want to dig into the why behind feedback to deliver great solutions, not just band-aids or workarounds. Go beyond "because that's how we did it before".

Updates are managed and applied by ICE Health Systems.

  • You don't have to manage the work of applying updates, testing them, or rolling them back if there are issues.

We update help materials as we improve the system.

  • Materials include articles with step-by-step instructions for accomplishing new or improved tasks and videos demonstrating workflows.
  • When you first login to a new version a What's New splash image highlights impactful changes in the latest release.
  • Materials are available inside the system to enable people to find answers quickly without disrupting their work.
    • Examples of support inside the system include: a searchable knowledge base, panels and tools with direct links to step-by-step instructions, help text on the interface, and helpful error messages.
  • Learner experience improvements are part of the feature planning and development process.

These examples of what a regularly updated system enables can change how you approach your role as an expert or new user.

When you are completing the core activities — learning, brainstorming, and resolving — keep these examples in mind or refer back to this list.


Next, explore the third fundamental concept: configurable.