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New

Charting: Added CDT 2022 codes to the system.

Improved

Financials: Procedure descriptions in the batch payment allocation multi-view truncate to one line on small screens and show the full description on hover.

Fixed

Dashboard: Fixed an issue that caused a removed floating panel to return after selecting Upload in the Files panel.
Dashboard: Fixed an issue where resizing a floating panel made it too small to use.
Document Templates: Fixed a display issue that hid text entered into a grid table in a document.

What's new in 2021.15. First: Patient Portal Photo Messages on iOS. Patients can respond to a message in their portal with an image from their iPhone or iPad. Second: Mobile Referral Enhancements. Process referrals and COVID tests on an iPad with updated screens for tablet devices. Third: Saved Progress Note Filters. Customize one or more Progress Note panels with saved sort and filter settings. And more: Last Modified Date in the Procedure List report, mobile display fixes, and bug fixes.

New

Patient Portal: In response to a collaboration message, a patient can attach an image by taking a new one with their iPhone or iPad camera.
Patient Portal: In response to a collaboration message, a patient can attach an image from their iPhone or iPad photo library.

Improved

Authentication: Increased loading speed of user password configuration page on iPad.
Login: On mobile the privacy policy and terms of service agreement dialogs open each document in a new tab for improved scrolling and rendering.
Panels: The Manage Panels dialog does not scroll to the top each time you add or delete a panel.
Progress Notes: The system remembers the filters you set on the Progress Notes panel so you can navigate to other pages or patients and keep the same filters.
Referrals: Improved rendering of attachment, document, and collaboration management dialogs for a referral on mobile phone screen sizes.
Reporting: The Procedure List report type can display Last Modified Date.

Fixed

Charting: Fixed a display issue that cropped the mouth area checkboxes on the Findings Input odontogram.
Charting: Fixed an issue that prevented an orthodontic treatment plan's Enter Data button from opening a dialog.
Files: Fixed an issue that displayed the Chrome PDF viewer on top of the file preview dialog's download, print, and cancel buttons.
Financials: Fixed an issue that sorted payment adjustment lines in the Main tab at the top of the table instead of chronologically with other transaction lines.
Panels: Fixed an issue that prevented the cancel action in the Manage Panels dialog from reverting unsaved changes.
Panels: Fixed an issue that showed an unsaved changes dialog after you added a panel, floated it, and then navigated to another page.
Patient Management: Fixed an issue that displayed the patient sidebar incorrectly after you created a patient from a customized Create Patient dialog.
Practice Settings: Resolved a behaviour where the system didn't update the create patient dialog preview if you re-uploaded a JSON file after changing its contents.
Provider Management: Fixed an issue that prevented a user from seeing their Provider > Profile > Demographics details on iPad if they didn't have "manage-providers-resources" permission.
Referrals: Fixed a display issue on mobile phone and tablet screen sizes where referral dialog buttons were misaligned.
Referrals: Fixed a display issue on mobile phone screen sizes where edit referral alerts were too narrow.
Referrals: Fixed an issue that prevented a user from creating a new collaboration from a referral on iPad.
Telehealth: Fixed an issue that removed a participant from a telehealth session if they downloaded an attachment sent in a collaboration message.
Validation: Resolved an issue in Provider > Validation that showed a blank preview for a progress note entry.

What's New in 2021.14. First: Configurable Create Patient Window. Define the information your practice requires to create a new patient record. Second: Custom Fields in Create Patient Window. Collect new types of data in the Create Patient window with custom fields. Third: Multi-Patient Secondary Claim Generation. Generate secondary claims for multiple patients after allocating an insurance payment. And More: Improved data migration for documents and auto-assignments, and bug fixes.

New

Patient Management: Configure what information the system requires when you create a new patient record. To get started, contact your ICE Health Systems representative.
Patient Management: Add a patient custom field to the create patient dialog.
Practice Settings: Custom fields display an ID in the edit custom field dialog to use for configuring the create patient dialog. ICE Admin only.

Improved

Data Migration: The document template "Portal Visible Default" setting is available with import/export tools.
Data Migration: The referral auto-assignment setting is available with import/export tools.
Financials: After you post balanced entries in the multi-view batch payment allocation workspace, the system shows a confirmation message to generate secondary claims for eligible patients.
Patient Management: The Race and Ethnicity fields do not expand when you select multiple options.
Practice Settings : Added additional unique IDs to Apply Availability validation elements to improve automated quality assurance testing.
Practice Settings : Refined Apply Availability elements in each view to improve automated quality assurance testing.
Testing: Updated CPT code associated with COVID testing.

Fixed

Administrative Notes: Fixed an issue that caused force acknowledge dialogs to load twice on patient pages.
Financials: Fixed an error that prevented allocation posting for a patient with multiple procedures on one claim.
Financials: Fixed an issue that prevented ad hoc statement creation when the date format had 'ddd' in it.

New: Branding: You can now define a custom Menu Logo for your practice that appears in the top left corner. The default logo remains the ICE Health Systems logo.

New: Help: We have redesigned the ICE Health Systems Knowledge Base and now the Help links inside the system point to the new site.
New: Help: Existing customers receive new site URL as default Practice Branding > Help Homepage.
New: Help: All panel menu Help links point to the redesigned Knowledge Base help site.
New: Help: The Practice Settings > Practice Information > Practice Branding > Help Homepage setting now defines the base URL used for links to Help from a panel menu.

Improved: Financials: Added clinic group to the batch payments data grid so you can see which group the payment is for.
Improved: Financials: Added more robust audit logs for creating and allocating batch payments.
Improved: Financials: Refined the error message when you attempt to save a batch payment allocation that hasn't reduced the line to 0 but has allocated the full payment amount.
Improved: Financials: When you approve claims in an electronic queue, the Submit Batch button shows a loading icon and is disabled until the system saves all approved changes.
Improved: Financials: You can now use adjustments configured to "Update ortho payment plan schedule" on orthodontic payment plan charges from Patient > Financials.
Improved: Financials: You can tab between editable insurance paid amount fields for each charge line in the batch payments multi-view.
Improved: Health Facts: Medical Support System links in health facts link to the new version of the site.
Improved: Help: Spanish localization configuration in Provider or Practice settings sends users to new help site's Spanish site. If no Spanish translation is available the English version appears.
Improved: Help: The help text in Practice Settings > Administrative Notes links to the new site.
Improved: Inventory Management: Added additional unique ids to user interface elements to improve automated quality assurance testing.
Improved: Notifications: The system can send portal invitations to phone numbers that don't use the +1 country code.
Improved: Panels: Each side of the Manage Panels dialog scrolls independently of each other.
Improved: Permissions: A user only requires the "Manage Insurance" permission to see Practice > Insurance instead of both "Manage Insurance" and "Practice Settings: Manage Financials".
Improved: Practice Settings: Added additional unique ids to Edit Clinic Hours dialog elements to improve automated quality assurance testing.
Improved: References: The Release Center link in References > About points to the new help site release notes.
Improved: References: Updated the Medical Support System site to a new technology and style.
Improved: Scheduling: Added additional unique ids to Edit Appointment and Edit Event dialog elements to improve automated quality assurance testing.
Improved: Telehealth: You do not have to scroll down to see the OK and Cancel buttons when you create a new telehealth session.

Fixed: Documents: Fixed an issue that hid the OK button when assigning providers to a document if assignment is configured to required.
Fixed: Documents: Fixed an issue that prevented you from opening grading and assigned forms from Provider panels.
Fixed: Financials: Fixed an issue that caused the overpayment total to display the full payment amount instead of the difference when using Refund Difference.
Fixed: Financials: Fixed an issue that prevented fully scrolling the multi-view page when it was full.
Fixed: Financials: Fixed an issue that required a "-" in the credit field when you added an insurance credit to a batch payment.
Fixed: Financials: Fixed an issue that showed System Adjustment codes in Patient > Financials Add Adjustment dialog.
Fixed: Financials: Fixed batch payment Add Patient dialog pagination count when there are no patients.
Fixed: Financials: Removed a "No rates are effective in the fee schedule on the treatment date." warning that prevented you from changing a saved procedure's status if the procedure had no fee configured or had a fee of $0.00.
Fixed: Help: Fixed a display issue that caused some help panel pop-ups to align to the bottom of the screen and cut off the top controls.
Fixed: Patient Portal: The send portal invite dialog phone number format matches Practice Settings > Display Format settings.
Fixed: Referrals: Fixed an issue that cut off the text field in the Reason for Declining referral dialog.
Fixed: Reporting: Fixed an issue that displayed weekdays as numbers instead of abbreviations when Standard Date in Practice Settings included the "ddd" option.

New: Internal Practice Setup: Created a new configuration toggle for COVID testing projects.
New: Referrals: Enabled send referral requirement checks specific to COVID testing workflow.
New: Reporting: Created new COVID testing project billing report.

Fixed: Patient Management: Fixed an issue that threw a null error after updating a patient's middle name location.

Improved: Financials: The View Patient button on the allocation multi-view screen opens Patient > Financials in a new tab.
Improved: Health Facts: Improved audit logs and success notifications when you update a patient's Medical Complexity or ASA Classification.

Fixed: Financials: Fixed a behaviour that prevented patient records from pulling to the allocation multi-view if their patient balance was paid.
Fixed: Financials: Fixed an issue that displayed an incorrect negative allocation summary total in Practice > Payments > Batch Payments after you refunded an insurance credit.
Fixed: Practice Settings: Fixed a page scrolling issue in the code set page.

New: Preferred Provider Organization (PPO) Policy Features

New: Insurance: Configure insurance policies as Preferred Provider Organization (PPO) policies with a PPO fee schedule and PPO contractual adjustment.
New: Insurance: The system uses the PPO fee schedule and PPO contractual adjustment to calculate the correct patient and insurance split.
New: Charting: Configure treatment consent forms to show or hide new PPO fee breakdown fields.

New: Electronic Remittance Advice (ERA) 835 Import & Multi-View

New: Insurance: The system can import ERA 835 files from the Change Health clearing house for batch payment allocation and claim processing.
New: Insurance: New ERA screens display the patients, claims, and procedure details on an ERA in a human-readable format.
New: Insurance: New multi-patient view for faster batch payment allocation and claims processing from ERAs and paper Explanation of Benefits (EOBs).
New: Insurance: Configure practice payment methods to match the standard ERA payment methods for auto-fill during ERA payment details import review.
New: Insurance: Manually upload an ERA file.
New: Insurance: Configure Change Health environment backend settings.
New: Insurance: The system creates audit logs for activity in Practice Settings > Insurance > ERAs.
New: Insurance: The system creates an audit event after sending a submission to Change Health.
New: Insurance: Manage and configure employer details from Practice Settings > Insurance > Employers.

Improved: Financials: Add Adjustment in Patient > Financials now displays System and Contractual adjustment options.
Improved: Financials: You can edit the allocation amount of a posted insurance payment to 0 in order to re-allocate the amount. The line must still balance before posting.
Improved: Insurance: You can now remove an employer association from an insurance policy.

Fixed: Charting: Fixed an issue that caused the treatment planning panel to become unresponsive after discarding a draft consent form.
Fixed: Charting: Fixed position of button bar for treatment planning panel consent workflow.
Fixed: Financials: Fixed excessive scrolling behaviour in the batch payment allocation single patient view.
Fixed: Patient Management: Fixed display order of primary and secondary policies when one or more policies is inactive.

Improved: Health Facts: The Medical Support System option in a health fact links to a redesigned site.
Improved: Imaging: Added additional error logging messages to improve quality assurance testing.

Fixed: Document Templates: Resolved an error when deleting horizontal options within a question.
Fixed: Imaging: Fixed an issue that hid the default profile photo silhouette when a patient didn't have a profile photo.

New: Data Import: Import can update a referral's status.

Improved: Referrals: A referral can move from closed to completed status.
Improved: Reporting: The screening billing report returns results after the TIN date.

Fixed: Charting: Corrected new CDT descriptions for D5225, D5820, D5821.
Fixed: Reporting: Fixed an issue that prevented the screening billing report export if the logged-in-provider never had a TIN value.

Improved: Charting: Updated codes for CDT 2021.

Fixed: Login: Resolved an issue that prevented the terms of service from loading for a provider logging into the system for the first time from an iPad.