Disable appointment reminders

If your practice uses appointment reminders, you can disable reminders for a specific appointment or patient.

To disable SMS or email reminders for a specific patient:

1. Go to Patient > Patient Management > Notifications
2. Uncheck SMS and/or Email under Appointment Reminder  
   • A patient can also update these settings in their patient portal. To learn more, see Update notification preferences in the portal.
3. The system saves your changes automatically

To disable reminders for a specific appointment:

1. Double-click an appointment to open the Edit Appointment window
2. Uncheck Reminder Notification  
3. Select Save

If a patient has appointment reminder notifications disabled, they will not receive notifications even if the appointment's Reminder Notification checkbox is checked.