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Disable appointment reminders

If your practice uses appointment reminders, you can disable reminders for a specific appointment or patient.

To disable SMS or email reminders for a specific patient:

  1. Go to Patient > Patient Management > Notifications
  2. Uncheck SMS and/or Email under Appointment Reminder  
  3. The system saves your changes automatically

To disable reminders for a specific appointment:

  1. Double-click an appointment to open the Edit Appointment window
  2. Uncheck Reminder Notification  
  3. Select Save

If a patient has appointment reminder notifications disabled, they will not receive notifications even if the appointment's Reminder Notification checkbox is checked.