ICE Health Systems overview

Thank you for your interest in ICE Health Systems!

To help you get started, check out the answers to four questions we often receive from new learners.

What is ICE Health Systems?

ICE Health Systems is a cloud-based electronic health record system.

It can be used by dental and medical clinics, educational institutions, groups providing remote health services, and more.

It is developed and refined in partnership with the Collaboration for Health IT.

  • The Collaboration is a group of clinical educators, researchers and administrators at top dental schools.
  • It provides official guidance for the system and coordination with the global professional community. To learn more, see

Here is a visual summary of the core activities you can complete in the system.

How do different people use ICE Health Systems?

Our collaborators are finding new ways to take advantage of the tools in ICE Health Systems all the time.

Here is a visual example of what some people in different roles may enter into the system and what the system can provide in return.

These are only a few examples of how people are using the system. Feel welcome to explore the help material and brainstorm other ways you could take advantage of the available features.

What does ICE Health Systems look like?

The environment you use might have a different color theme or logo, but the basic structure is the same.

The system is organized around the main menus at the top of the screen and a workspace below.

Each menu contains different tools or features. Selecting a menu lets you access the tools below it.

The most important menus are: Practice, Provider, and Patient.

Practice is for clinic or practice wide information.

  • It includes tools like reporting, practice configuration, and scheduling.
  • For example: To view the schedule, select Practice, and then select Scheduling.

Provider is for tools specific to your account inside the system.

  • It includes your dashboard, messages, and account settings.
  • For example: To see your latest messages, select Provider, and then select Collaborations.

Patient is for viewing and adding information to a patient record.

  • It includes tools to enter patient information, track treatment, and record patient financials.
  • For example: To enter a patient's contact information, select Patient, then select Patient Management, and then select Demographics.

The workspace below the menus can include a variety of different panels.

A panel is small window or widget that appears on your workspace. Panels display many types of information and give you access to multiple tools.

  • For example, the Patient Dashboard for front desk staff has the Financials panel on it so that you can quickly check a patient's balance or select the panel's menu icon 3 line panel menu. to take a payment.

To learn more about what the system looks like and familiarize yourself with basic navigation and terminology, see the quick reference guide and videos below.

To learn what the different tools available in the system look like and how they can connect to each other, see the overview video below.

  • Video - System Overview A 50 minute video overview of the system that follows a scenario of a patient arriving for their first appointment.

How do I learn to use ICE Health Systems?

Help articles, videos, and tips are integrated into the system, but the best way to learn is through hands-on practice.

Ask your administrator where to access a training environment so you can practice accomplishing different tasks. Help materials are easily accessible if you need them.

To get started with the fundamentals, here is a flowchart with suggested steps for new learners who have access to the system:

These steps provide a strong foundation you'll use to continue exploring and practicing workflows relevant to your interests.

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