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New: Branding: You can now define a custom Menu Logo for your practice that appears in the top left corner. The default logo remains the ICE Health Systems logo.

New: Help: We have redesigned the ICE Health Systems Knowledge Base and now the Help links inside the system point to the new site.
New: Help: Existing customers receive new site URL as default Practice Branding > Help Homepage.
New: Help: All panel menu Help links point to the redesigned Knowledge Base help site.
New: Help: The Practice Settings > Practice Information > Practice Branding > Help Homepage setting now defines the base URL used for links to Help from a panel menu.

Improved: Financials: Added clinic group to the batch payments data grid so you can see which group the payment is for.
Improved: Financials: Added more robust audit logs for creating and allocating batch payments.
Improved: Financials: Refined the error message when you attempt to save a batch payment allocation that hasn't reduced the line to 0 but has allocated the full payment amount.
Improved: Financials: When you approve claims in an electronic queue, the Submit Batch button shows a loading icon and is disabled until the system saves all approved changes.
Improved: Financials: You can now use adjustments configured to "Update ortho payment plan schedule" on orthodontic payment plan charges from Patient > Financials.
Improved: Financials: You can tab between editable insurance paid amount fields for each charge line in the batch payments multi-view.
Improved: Health Facts: Medical Support System links in health facts link to the new version of the site.
Improved: Help: Spanish localization configuration in Provider or Practice settings sends users to new help site's Spanish site. If no Spanish translation is available the English version appears.
Improved: Help: The help text in Practice Settings > Administrative Notes links to the new site.
Improved: Inventory Management: Added additional unique ids to user interface elements to improve automated quality assurance testing.
Improved: Notifications: The system can send portal invitations to phone numbers that don't use the +1 country code.
Improved: Panels: Each side of the Manage Panels dialog scrolls independently of each other.
Improved: Permissions: A user only requires the "Manage Insurance" permission to see Practice > Insurance instead of both "Manage Insurance" and "Practice Settings: Manage Financials".
Improved: Practice Settings: Added additional unique ids to Edit Clinic Hours dialog elements to improve automated quality assurance testing.
Improved: References: The Release Center link in References > About points to the new help site release notes.
Improved: References: Updated the Medical Support System site to a new technology and style.
Improved: Scheduling: Added additional unique ids to Edit Appointment and Edit Event dialog elements to improve automated quality assurance testing.
Improved: Telehealth: You do not have to scroll down to see the OK and Cancel buttons when you create a new telehealth session.

Fixed: Documents: Fixed an issue that hid the OK button when assigning providers to a document if assignment is configured to required.
Fixed: Documents: Fixed an issue that prevented you from opening grading and assigned forms from Provider panels.
Fixed: Financials: Fixed an issue that caused the overpayment total to display the full payment amount instead of the difference when using Refund Difference.
Fixed: Financials: Fixed an issue that prevented fully scrolling the multi-view page when it was full.
Fixed: Financials: Fixed an issue that required a "-" in the credit field when you added an insurance credit to a batch payment.
Fixed: Financials: Fixed an issue that showed System Adjustment codes in Patient > Financials Add Adjustment dialog.
Fixed: Financials: Fixed batch payment Add Patient dialog pagination count when there are no patients.
Fixed: Financials: Removed a "No rates are effective in the fee schedule on the treatment date." warning that prevented you from changing a saved procedure's status if the procedure had no fee configured or had a fee of $0.00.
Fixed: Help: Fixed a display issue that caused some help panel pop-ups to align to the bottom of the screen and cut off the top controls.
Fixed: Patient Portal: The send portal invite dialog phone number format matches Practice Settings > Display Format settings.
Fixed: Referrals: Fixed an issue that cut off the text field in the Reason for Declining referral dialog.
Fixed: Reporting: Fixed an issue that displayed weekdays as numbers instead of abbreviations when Standard Date in Practice Settings included the "ddd" option.

New: Internal Practice Setup: Created a new configuration toggle for COVID testing projects.
New: Referrals: Enabled send referral requirement checks specific to COVID testing workflow.
New: Reporting: Created new COVID testing project billing report.

Fixed: Patient Management: Fixed an issue that threw a null error after updating a patient's middle name location.

Improved: Financials: The View Patient button on the allocation multi-view screen opens Patient > Financials in a new tab.
Improved: Health Facts: Improved audit logs and success notifications when you update a patient's Medical Complexity or ASA Classification.

Fixed: Financials: Fixed a behaviour that prevented patient records from pulling to the allocation multi-view if their patient balance was paid.
Fixed: Financials: Fixed an issue that displayed an incorrect negative allocation summary total in Practice > Payments > Batch Payments after you refunded an insurance credit.
Fixed: Practice Settings: Fixed a page scrolling issue in the code set page.

New: Preferred Provider Organization (PPO) Policy Features

New: Insurance: Configure insurance policies as Preferred Provider Organization (PPO) policies with a PPO fee schedule and PPO contractual adjustment.
New: Insurance: The system uses the PPO fee schedule and PPO contractual adjustment to calculate the correct patient and insurance split.
New: Charting: Configure treatment consent forms to show or hide new PPO fee breakdown fields.

New: Electronic Remittance Advice (ERA) 835 Import & Multi-View

New: Insurance: The system can import ERA 835 files from the Change Health clearing house for batch payment allocation and claim processing.
New: Insurance: New ERA screens display the patients, claims, and procedure details on an ERA in a human-readable format.
New: Insurance: New multi-patient view for faster batch payment allocation and claims processing from ERAs and paper Explanation of Benefits (EOBs).
New: Insurance: Configure practice payment methods to match the standard ERA payment methods for auto-fill during ERA payment details import review.
New: Insurance: Manually upload an ERA file.
New: Insurance: Configure Change Health environment backend settings.
New: Insurance: The system creates audit logs for activity in Practice Settings > Insurance > ERAs.
New: Insurance: The system creates an audit event after sending a submission to Change Health.
New: Insurance: Manage and configure employer details from Practice Settings > Insurance > Employers.

Improved: Financials: Add Adjustment in Patient > Financials now displays System and Contractual adjustment options.
Improved: Financials: You can edit the allocation amount of a posted insurance payment to 0 in order to re-allocate the amount. The line must still balance before posting.
Improved: Insurance: You can now remove an employer association from an insurance policy.

Fixed: Charting: Fixed an issue that caused the treatment planning panel to become unresponsive after discarding a draft consent form.
Fixed: Charting: Fixed position of button bar for treatment planning panel consent workflow.
Fixed: Financials: Fixed excessive scrolling behaviour in the batch payment allocation single patient view.
Fixed: Patient Management: Fixed display order of primary and secondary policies when one or more policies is inactive.

Improved: Health Facts: The Medical Support System option in a health fact links to a redesigned site.
Improved: Imaging: Added additional error logging messages to improve quality assurance testing.

Fixed: Document Templates: Resolved an error when deleting horizontal options within a question.
Fixed: Imaging: Fixed an issue that hid the default profile photo silhouette when a patient didn't have a profile photo.

New: Data Import: Import can update a referral's status.

Improved: Referrals: A referral can move from closed to completed status.
Improved: Reporting: The screening billing report returns results after the TIN date.

Fixed: Charting: Corrected new CDT descriptions for D5225, D5820, D5821.
Fixed: Reporting: Fixed an issue that prevented the screening billing report export if the logged-in-provider never had a TIN value.

Improved: Charting: Updated codes for CDT 2021.

Fixed: Login: Resolved an issue that prevented the terms of service from loading for a provider logging into the system for the first time from an iPad.

New: Notifications: Patients can receive automated SMS text message and Email notifications about collaboration messages and forms available in their patient portal.
New: Notifications: Providers can receive automated SMS text message and Email notifications about collaboration messages, form assignments, telehealth session invites, password resets, and shared panel views, report templates, or referrals.
New: Notifications: If enabled, patients and providers can choose if they want to receive their notifications locally, by SMS text message, and/or by email. They can vary the options by notification type.
New: Notifications: The Practice Activity panel displays an entry for each notification sent by the system. The entry includes the notification type and contact method.

Improved: Notifications: Clarified help text for manage notifications toggle in internal practice setup to "Enable access to Notification Settings for individuals."
Improved: Notifications: Removed unused provider notification setting toggles for "Appointment Reminder" and "Background Job Progress".
Improved: Reporting: Added date of service field to the screening billing report.
Improved: Reporting: Added middle initial field to the screening billing report.
Improved: Reporting: Standardized name format of insured's name in the screening billing report.
Improved: Screening: Added a date of service required field to the screening form.
Improved: Screening: Updated the patient information form to use separate fields for the insured individual's first name, middle initial, and last name.

Fixed: Notifications: Addressed a behaviour where collaboration message notifications used the collaboration creator's name even when a different collaborator sent the message.
Fixed: Referrals: Fixed an error that prevented users from discarding a draft referral.

Improved: Referrals: Added pagination to all Referrals panels so they load faster. Each page can display 50 results.