Patient Education

Patient Education in Comprehensive Health Records:

An Essential Tool for Healthcare Practitioners


“The value of patient education cannot be overemphasized.”1 From understanding diagnosis and treatment plans, to behaviour change information, effective practitioner to patient communication is paramount for comprehension and compliance.2 Literature suggests consistent communication problems exist between doctors and patients, with the need to prioritize communication training for doctors to improve patient learning and education.3,4 There are many different learning styles, and some are more effective in certain situations. Repetition, as well as combining education methods for individual preferences, such as verbal and visual education instructions, have been shown to create substantial benefit to patients.5,6 Patients have increasing expectations for health information and with technological developments there is a wide range of resources available.4,7 The implementation of EHRs is recognized as a strategy to use Health Information Technology (Health IT) for reducing medical errors and improving health care delivery and outcomes.8,9 One of the challenges in designing an efficient medical record system is the seamless integration into the clinical workflow with the ability to communicate, educate and share clinical information in a standardized way.8,10-12 The purpose of this article is to explore the Patient Education module within a new health records system and demonstrate the value of ICE Health Systems (ICE) to healthcare practitioners, clinical administrators, and decision makers.

Patient Education with ICE

ICE Health Systems (ICE) works actively with the Collaboration for Health IT (Collaboration) to bring this leading-edge technology to the forefront of healthcare. ICE’s comprehensive health record system supports all aspects of healthcare; from the patient at the clinical level, to healthcare research at a global level. The ability to access data through cloud-based technology from anywhere in the world provides interprofessional education opportunities. ICE’s Patient Education system allows healthcare professionals to provide consistent, high quality, and valuable information to each patient in order to support patient understanding of diagnosis, treatment options, and self-care.


The vast audio-visual library of high-definition, 3-Dimensional patient education animations covers a broad range of dental and specialty material. With short, vibrant, and informative animations designed by experts in the field, the Patient Education tool is easy to use for the provider, and will be accessible to the patient. Notably, ICE’s animations can be edited and tailored to specific patient needs. Each video can be customized by selecting only a relevant portion of the video. Further, multiple patient education videos can be combined for an individualized playlist. Creating global templates of frequently used playlists allows automatic inclusion in the chart as a default for all new patients.

Patient Access

Cloud-based technology allows animations to be assigned to patients chairside, or elsewhere. Patients have the freedom to review the content from anywhere, including mobile devices. ICE personalized patient education videos can be conveniently accessed and the content reviewed, allowing for repetition and increased learning.


Effective patient education can be used as a part of comprehensive healthcare. ICE Health Systems have developed a health record with flexibility and organization to generate information that uses international standards to support patient care and communication. The system is optimized for clinical use and research to maximize clinical efficiency, healthcare standards and global relevance. For more information on other exciting components of ICE, please consult these articles and review the Knowledge Base website for more details.

Reference List

  1. Flanders SA. Nurses as Educators. Effective Patient Education: Evidence and common sense. MEDSURG Nursing. 2018;27(1):55-58. Accessed April 3, 2019.
  2. Seyedin H, Vatankhah S, Goharinezhad S, Azmal M. Patient education process in teaching hospitals of Tehran University of Medical Sciences. Med J Islam Repub Iran. 2015;29:1-7. Accessed April 3, 2019.
  3. Ley P. Giving information to patients. Social Psychology and Behavioural Medicine. Chichester: Wiley; 1982.
  4. Jones R, Hampshire A, Tweddle S, Moult B, Hill A. The clinician’s role in meeting patient information needs: suggested learning outcomes. Med Educ. 2001;35(6):565-571. doi:10.1046/j.1365-2923.2001.00924.x.
  5. M. Alzoubi E, Borg V, Gatt G, Aguis A, Attard N. The importance of oral health education in patients receiving orthodontic treatment. J Oral Res & Rev. 2019;11(1):12-19. doi:10.4103/jorr.jorr_24_18.
  6. Kennedy D, Wainwright A, Pereira L, et al. A qualitative study of patient education needs for hip and knee replacement. BMC Musculoskelet Disord. 2017;18:1-7. doi:10.1186/s12891-017-1769-9.
  7. Jones R. Developments in consumer health informatics in the next decade. Health Lib Rev 2000;17:26±31.
  8. Gold M, McLaughlin C. Assessing HITECH implementation and lessons: 5 years later. Milbank Q [serial online]. September 2016;94(3):654-687. Available from: Academic Search Alumni Edition, Ipswich, MA. Accessed August 22, 2018.
  9. Song P, McAlearney A, Robbins J, McCullough J. Exploring the business case for ambulatory electronic health record system adoption. J Healthc Manag [serial online]. May 2011;56(3):169-180. Available from: Academic Search Alumni Edition, Ipswich, MA. Accessed August 22, 2018.
  10. Song J, Zhao H, Pan C, Li C, Liu J, Pan Y. Risk factors of chronic periodontitis on healing response: a multilevel modelling analysis. BMC Med Inform Decis Mak [serial online]. September 15, 2017;17:1-9. Available from: Academic Search Alumni Edition, Ipswich, MA. Accessed July 25, 2018.
  11. Mei S, Spallek H, Polk D, Schleyer T, Wali T. How information systems should support the information needs of general dentists in clinical settings: suggestions from a qualitative study. BMC Med Inform Decis Mak [serial online]. January 2010;10(1):7-15. Available from: Academic Search Alumni Edition, Ipswich, MA. Accessed July 25, 2018.
  12. Gibson B, McGuffey L, Raflo C, Niemiec B. Establishing a standardized dental record-keeping system for a small investigational colony of rhesus monkeys ( Macaca mulatta). J Med Primatol [serial online]. February 2, 2008;37:5-10. Available from: Academic Search Alumni Edition, Ipswich, MA. Accessed July 25, 2018.